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Learn the skills to understand and manage conflict so you can approach situations with confidence:

Approaching Conflict with Confidence Course Series

Upcoming Classes: Mediation, Role-Play Practice, Restoring the Workplace, Conflict Coaching!

Monday, February 10, 2020 8:21 AM | Kristy Rhyason (Administrator)

National Introductory Mediation

This nationally accredited Mediation program is designed to prepare learners to effectively facilitate the understanding-based approach to resolve disputes.

If you're considering a career as a mediator or manage conflict in the workplace and wish to build conflict management and leadership skills, this course provides the foundation for good practice.


Part 1: Feb 27 to 29, 2020
Part 2: Mar 19 to 21, 2020

[Details & Registration]


Part 1: Mar 12 to 14, 2020
Part 2: Apr 2 to 4, 2020

[Details & Registration]

Mediation Role-Play Practice Sessions

Practice your mediation skills in a three-session role-play practice package!

Participants will be placed in groups of three or four and assigned role-plays in which they will be either the mediator, one of the parties or in the case of groups of four, an observer.

Each group will have a coach that will provide feedback on skill integration. The coaches will not be doing skill drills, or completing role-play evaluation forms.


Feb 26, Mar 11, Mar 24

[Details & Registration]


Feb 26, Mar 11, Mar 24 

[Details & Registration]

Restoring the Workplace After a Harassment Investigation

Positive relationships with others at work are an essential part of one’s job and career.  When there is a rupture in work relationships – such as those caused by a harassment investigation – “Employee-Centered Resolution” processes can be used to supportively coach employees to regain their footing after conflict.

Employee-Centered Resolution may help employees present their views, think about what they are saying, what is being said by the other, and to make their own decisions on how to understand the situation and their options.  Employee Centered Resolution processes can also become an integral step in reengaging and reintegrating employees after a harassment investigation.

Who Should Attend This Training:

  • Mediators

  • HR professionals, Managers, Directors

  • Organizational (OD) consultants

  • EAP Personnel

  • Trainers

  • Counsellors


April 7, 2020,
9:00 am - 4:00 pm

$250 + GST members,
$275 + GST non-members

[Details & Registration]

Conflict Management Coaching Workshop

Conflict management coaching, also known as conflict coaching, is a specialized niche in the field of coaching and conflict management.  It is a one-on-one technique, in which a trained coach assists people to effectively manage specific disputes or prevent unnecessary ones. Conflict management coaching also helps clients to strengthen their competence to more effectively engage in conflict.

This specialized coaching process has wide application in organizational, family and other contexts - for coaching people to independently manage their disputes, to more effectively engage in challenging communications, and to participate with more confidence in mediation or other ADR processes.

The outcomes of this workshop are that participants will gain:

  • the theory, principles and methods specific to the CINERGY® model of conflict management coaching;

  • an introduction to and basic working knowledge of conflict management coaching using the CINERGY® model;

  • an understanding of the types of skills required to provide conflict management coaching;

  • experience of the coaching model as a coach, ‘client’ and observer;

  • knowledge of the applications of this technique; and

  • suggested documents and information about the logistics of conflict management coaching.

This workshop was designed by Cinnie Noble, LL.B., LL.M. (ADR) who is a certified coach (PCC) and mediator (C.Med). Cinnie is a pioneer in the field of conflict management coaching and the founder of the CINERGY® model, which is taught worldwide. She is author of Conflict Management Coaching: The CINERGY™ Model and Conflict Mastery: Questions to Guide You.

Find further information on CINERGY® and Cinnie on her website.


April 20-23, 2020
8:30 AM to 4:30 PM

[Details & Registration]

Your source for ADR information and expertise.
Alberta's association of mediators and arbitrators. 

Our main office is located in Edmonton: 

#225, Tower 1
3697 Mill Woods Road NW 
Edmonton, AB T6K 3L6

Contact Us:

Toll Free: 1-800-232-7214
Edmonton area: (780) 433-4881
Fax: (780) 433-9024

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