New Self-Study Course: Practical Ethics for Working Mediators
This course fulfills the new ethics training requirement being added to ADRIA’s Q.Med applications. A discounted rate has been established for ADRIA members taking this training. Full details at the link below.
- ensure and encourage enhanced professionalism and adherence to best practices
- assist you in creating an “Ethical Blueprint”
- increase awareness of mediation values
- assist you in becoming a more reflective practitioner
- provide a foundation for skillfully resolving ethical dilemmas that emerge in your practice
Materials include the best writings on ethics in mediation and are required reading. World renowned experts have been interviewed on camera to help bring the concepts alive for the learner.
New Self-Study Course: Practical Ethics for Working MediatorsRead More
10 Ways to Honour Remembrance Day & Take Action Towards Peacebuilding
Remembrance Day commemorates the moment armies stopped fighting and officially ended the First World War. We can honour and recognize those who have served and continue to serve during times of war, conflict and in international peacekeeping activities.
This year is the 100th anniversary of the Remembrance Day Poppy in Canada.
The poppy is not only an important symbol but also offers a fundraising opportunity; legion members and other volunteers distribute Poppies, and gratefully accept donations to the Poppy Fund.
With the ongoing restrictions due to the pandemic, you can attend a virtual Remembrance Day ceremony like the National Ceremony in Ottawa. You can also search for activities in your local community (eg. see item 4 below).
With our poppies on our lapel and with plans to attend an online ceremony, what other ways can we honour Remembrance Day and promote peacebuilding activities year round?
1. Say Thank You
If you know a Veteran or someone who has been involved in peacebuilding, reach out to them and say a heartfelt “Thank you”. You can also add some Words of Remembrance to the Legion’s online gallery. Remember that saying thank you shouldn’t only be confined to November 11.
2. Partake in Some Self Reflection
Spend some time each day quietly reflecting on how we would like to relate to ourselves and others and how we can promote peaceful relationships. Think about if there are any conflicts in your life that could use some peacebuilding. Examine your habits and media consumption to see if there are any channels influencing conflict and harmful beliefs about other groups of people.
3. Plant a Peace Garden
This activity is a great way to remember beyond just one day a year. You can plant a tree or a garden in honour of those who have sacrificed for us and as a reminder to strive for peace. The Legion sells poppy seeds for just this purpose.
4. Continue Learning about Historical Conflicts
If you get the opportunity, plan to visit the Canadian War Museum, The Military Museums of Calgary or other local history museums. If you prefer to learn from the comfort of home, The Canadian War Museum has online resources for you to explore. The Canadian Clubs of Alberta are hosting a webinar on Canadian Sacrifices in WWI on Nov 17th. You can also check out some Remembrance Day book recommendations from the public library.
5. Educate Yourself on Current Conflicts
Take some time to update your knowledge on some of the current conflicts around the world. Learn about the social conditions that can deteriorate well-being of individuals and communities such as poverty and discrimination. Learn about inequalities in human rights, health care, opportunities, safety and security. Find ways for dialogue and collaborative interaction with people who have diverse backgrounds and different perspectives.
6. Volunteer Your Time
Volunteering to help Veterans or at a center for new immigrants. You can learn first hand from Veterans and give back in a small way. By volunteering with new immigrants, you will learn about different cultures and learn about the hardships people face when they are resettling. Ask what you have to offer to others and learn what they can share with you.
7. Teach the Next Generation
Connect with kids in your life to impart peacebuilding on the next generation. There are many activities you can do with kids while discussing Remembrance Day. The Legion has some suggested learning activities and crafts. You could paint poppies on rocks and place them at a cenotaph or on the gravestones of Veterans.
8. Seek Peace with Others in Your Daily Life
Strive for connection and harmonious relationships in your life, both with those you are close to and to greater humanity. Practice forgiveness and make a commitment to acts of kindness to others.
9. Learn Skills to Manage Conflict
Learn about constructive ways to manage differences and resolve conflict.
If you are new to Alternative Dispute Resolution, you could try our course, Managing Conflict. Managing Conflict is designed to give you the basic skills you need to more effectively manage conflict.
If you’re looking for more professional training, you could take Communications in ADR. We have sessions coming in 2022 in Edmonton and in Calgary. This course introduces students to the causes and effects of interpersonal conflict, with particular emphasis on the dynamics of conflict, conflict resolution styles and the cycle of conflict.
If you’re an ADR professional, you may want to specialize in Restorative Justice and Peacemaking Circles. Learn about Restorative Justice and its application in the criminal justice system with an overview of the values, goals and principles guiding victim-offender dialogue. Gain knowledge of how peacemaking circles are being used in a wide variety of settings.
10. Find Ways to Nourish Your Hope for Peace
Talk about local heroes who promote peace. Examples can include teachers, firefighters, neighbours, and kids! Find role models to inspire you and like-minded others for support. Find and share positive information about successful peace initiatives.
Make it a Habit
Most importantly, make a habit of reflecting on the freedoms and peace in your life, and to remember the humans and animals who served and sacrificed for all we have today.
10 Ways to Honour Remembrance Day & Take Action Towards PeacebuildingRead More
Free Resources & Training for Conflict Resolution Day 2021
This Year’s Theme is Kindness & Communication
Our world is changing in so many ways and this means our manner of communication is changing. With covered faces and virtual meetings, we must rely more on the intention of the words that are being used to relay messages.

Check out some of the events and resources for Conflict Resolution Day 2021.
Visit the Conflict Resolution Day website for more information.
Free Virtual Workshop: Bring Kindness into Communication
Oct 21st 12:00pm – 1:30pm
This workshop will show us how to bring kindness into communication by exploring the differences in and value of both empathy and sympathy, create empathic statements and how empathic responses can diffuse conflict and improve relationships. We will look at the importance of being aware of alternate cultural responses in communication and how conflict can bring new insight and understanding to your personal and professional interactions.
Being kind in communications requires awareness, strength and courage. Join us on Conflict Resolution Day, October 21, 2021, to bring a little more kindness to our world.
To register for this virtual workshop, please email:info@conflictresolutionday.ca
Podcast: What is Conflict Resolution Day?
This podcast was hosted by CR Day Co-chair Don Shapira, and features Ali Ansell and Cindy Imppola, his Co-Chair and Communications Lead, respectively, from the Alberta Conflict Resolution Day Committee. They discuss what Conflict Resolution Day is all about and the upcoming session this year.
Low-Cost Online Professional Development:
Managing Conflict
Begins Online on November 18
We all have conflict in our lives. Whether you deal with other conflicts or have your own, becoming skilled in managing it can be a game-changer at home, at work, and at play.

In this course students will learn the importance of separating the person from the problem and skills that will help them discover previously unimagined possibilities for resolution. Students will learn ways to change what can be changed, the “negotiables”.
This course is for the general public; if you know someone who is not an ADR professional that could benefit from this course, please share!
Free Resources & Training for Conflict Resolution Day 2021Read More
Free Learner Session : The Heart of the Mediation Service Model
2021 ADR Conference & Conflict Resolution Day Event
Brought to you by AAMS, sponsored by ADRIA, ADRIC, AFMS and others
This is a two-day event commencing with an online Professional Development Conference on October 20th. A second day of public content is provided free to celebrate International Conflict Resolution Day.
Day 1 / Conference / For ADR Practitioners
Online on Wednesday, October 20, 2021 at 8:30am to 4:30pm
Day 1 will focus on ADR practitioners, and each session will qualify towards CEE credits. Gain valuable insights through interesting sessions at a very reasonable cost. Session topics and speakers include:
- Should ADR Professions be Regulated? (Panel discussion moderated by retired Justice Andrea Moen)
- Critical Communication Mistakes One Makes With Their Divorcing Clients & How to Correct Them
- Keynote Address: Ry Moran on Truth & Reconciliation: Generational Trauma & Healing
- Construction Adjudication
- Workplace Health & ADR
- Reforming our Family Justice System
- British Columbia’s Attorney General
Conference sessions are being recorded and will be available afterwards for all registered attendees.
Early Bird Registration – On or before October 11:
ADRIA Members – $100; Non-Members: $150; applicable taxes extra
Regular Registration – After October 11:
ADRIA Members: $150; Non-Members: $200; applicable taxes extra
Day 2 / International Conflict Resolution Day Event / For the Public
Online on Thursday, October 21, 2021
Day 2 will provide public information and valuable insights on ADR communications no matter what province you reside in. This free quality training is provided by the Conflict Resolution Day Committee; a team that has provided in-depth training for Albertans for over a decade.
Everyone: Free (registration required)
Watch for more details or visit the Conflict Resolution Day website.
2021 ADR Conference & Conflict Resolution Day EventRead More
National Day for Truth and Reconciliation & Orange Shirt Day

September 30 is the very first National Day for Truth and Reconciliation (as well as Orange Shirt Day); a new national holiday in Canada. It is an important occasion to reflect and have conversations with family, colleagues and friends on all aspects of Canada’s relationship with Indigenous Peoples. Canadians now have a new opportunity to learn more about the Residential School experience, and to honour the survivors, their families, and those that didn’t survive. It is a day for non-Indigenous people to learn and work towards reconciliation.
Orange Shirt Day was created in 2013 to educate people and promote awareness about the residential school system and the impacts it has had on Indigenous communities. People are encouraged to wear an orange shirt to mark the day.
The Origins of Orange Shirt Day in Canada
Below, Phyllis Webstad explains the story of her experience at Residential School and the origination of Orange Shirt Day in Canada. She discusses the present situation and her hopes for the future.
Many more videos and resources can be found on the Orange Shirt Day website.
Participate in Orange Shirt Day
If you would like to participate in Orange Shirt Day, you can choose to support organizations that donate proceeds from orange shirt purchases to Indigenous organizations. Here are some questions to ask yourself when choosing a shirt:
- Where was the shirt made?
- Who owns the company who makes the shirt?
- Where are the proceeds from this purchase going?
There are many Indigenous-led organizations that are accepting donations through this period such as Reconciliation Canada or Indian Residential School Survivors Society.
Commit to Learning
ADRIA is an organization dedicated to promoting, delivering and improving justice and access to justice in Alberta. We know that we have much work to do and are committed to listening more and learning more as we work to pursue justice, diversity and reconciliation. For more on our commitment to diversity, please read our page on Diversity Matters.
Join us in taking action to mark this national holiday by committing yourself to learning more. You may want to make space in your day on September 30th to take in a variety of learning resources including these below.
As an introduction, Bent Arrow Society in Edmonton has a great blog post on Being a Non-Indigenous Ally.
View the recording of our Indigenous History Month webinar from 2020 featuring Ry Moran speaking about the important work of the National Centre for Truth and Reconciliation or his subsequent presentation about Truth & Reconciliation work in Canada.
Commit some time on September 30th to reading the Truth and Reconciliation Commission Reports.
Watch the ADRIC recordings on Diversity in ADR, including:
- Listening Circle: What is Diversity, Inclusion and Truth and Reconciliation
- Allyship: Authentic vs Performative
- Voice and Choice: Power, Privilege and Reconciliation – Understanding and Recognizing in Ourselves and Our Clients
- The Value of Inclusion in ADR: Learning from Non-Mainstream Practitioners
- Sharing Circle: Moving our Practices and Organizations Forward, and Advancing the Process of Truth and Reconciliation
Begin the free Indigenous Canada Course at the University of Alberta.
Continue the Conversation
Be prepared to have conversations with the people around you, including the young people in your life who may have questions. How to Talk to Kids About The National Day for Truth and Reconciliation has some tips for having meaningful discussions that move towards reconciliation.
Keep having these hard conversations with your friends, family and colleagues about residential schools and other parts of Indigenous history. Keep the conversation going throughout the year – not just on September 30th.
National Day for Truth and Reconciliation & Orange Shirt DayRead More
Med-Arb Foundational Workshop
Presented by the ADR Institute of Canada
March 8-10, 2022, 12:00 pm – 6:00 pm Eastern Time
October 12- 14, 2022, 12:00 pm – 6:00 pm Eastern Time
This workshop is an intensive three-day practical immersion in the knowledge and competencies required to run a fair, effective and efficient med-arb process.
Participants will explore where med-arb fits in to the overall conflict management continuum, how it compares to other dispute resolution processes such as mediation, arbitration, and litigation, and when its use is appropriate.
Delivered by Colm Brannigan and Richard Moore, both highly experienced dispute resolution professionals.
This course, with the other criteria, can lead to the ADRIC designation: C.Med-Arb.
March 2022 Session Dates:
- Module 1: Tuesday, March 8, 2022, Noon to 6:00 pm ET
- Module 2: Wednesday, March 9, 2022, Noon to 6:00 pm ET
- Module 3: Thursday, March 10, 2022, Noon to 5:00 pm ET
October 2022 Session Dates:
- Module 1: Wednesday, October 12, 2022, Noon to 6:00 pm ET
- Module 2: Thursday, October 13, 2022, Noon to 6:00 pm ET
- Module 3: Friday, October 14, 2022, Noon to 5:00 pm ET
Registration Rates:
Members: $1200; Non-Members: $1350; plus applicable taxes
October is Designations Month: Book Your Assessment or Mock Mediation
The Designation application window opens October 1-31, 2021.
Applications are accepted until October 31, 2021 for the following ADRIC credentials: Qualified Mediator (Q.Med), Chartered Mediator (C.Med), Qualified Arbitrator (Q.Arb), Chartered Arbitrator (C.Arb), Chartered Med/Arb (C.Med/Arb), AND the new ADR Canada Family Q.Med qualification. Check the website for updates this month, and make sure to include reference letters, transcripts, supervised mock mediation forms, etc.
Temporary Fee Reductions
Remember that ADRIA has introduced a fee holiday for any Chartered applications received in October 2021. The $200 application fee will be waived.
Q.Med application fees have been temporarily cut by 50% and Q.Med applications will be accepted until the end of November.
Book Your Assessment or Mock Mediation
We require three weeks notice to schedule your C.Med Skills Assessment or Q.Med Supervised Mock Mediation so contact education@adralberta.com to book your spot.
For more information:
- How to Apply for an ADR Designation,
- Designation Requirements,
- Designation Criteria and Application forms,
- How to Book a Supervised Mock Mediation.
If you have any questions, please email Carrie at membership@adralberta.com.
The next application window is in February 2022.
October is Designations Month: Book Your Assessment or Mock MediationRead More
Free Webinar: From Horses to Negotiating: A Day in the life of a Vancouver Police Officer
Join us for a free webinar on September 29, 2021 at 11:30 am – 1:15 pm
Presenter: Susan Sharp, Vancouver Police Department (VPD) Mounted Unit

Susan Sharp is the Sergeant in charge of the Vancouver Police Department (VPD) Mounted Unit.
A 22-year member of the VPD, Susan has worked in various operational positions in surveillance, property crime, and the Court and Detention Services section.
She is also a member of the Crisis Negotiator Team, where she is a Negotiating Liaison Officer who advises the Critical Incident Commander .
Susan will share her stories about what it’s like to be a police officer on horseback in Vancouver’s Stanley Park. She will also share some of the strategies her team uses when communicating with a person in crisis or negotiating with a high-risk subject.
Free Webinar: From Horses to Negotiating: A Day in the life of a Vancouver Police OfficerRead More
Free Online Webinar: Colonization, Historic Trauma & Reconciliation

Wed, September 15, 2021 at 12:00 PM – 1:15 PM MDT
Canadian Clubs of Alberta, through partnership with ADRIA presents:
Alberta Senator Dr Patti LaBoucane-Benson speaks passionately to issues of Canadian Colonization, Historic Trauma & Reconciliation.
Alberta Senator Dr Patti LaBoucane-Benson is a Métis from Treaty 6 territory in Alberta. Her 30-year career has been dedicated to serving her community in Alberta, across Canada and around the world—as the director of a Boys and Girls Club in St. Paul in 1990, through 23 years of service at Native Counselling Services of Alberta (NCSA), and Conference Director and Lead Facilitator of the Nelson Mandela Dialogues in Canada, an international gathering of freedom fighters that took place on Enoch Cree Nation in 2017.
Patti’s research for her PhD in Human Ecology (University of Alberta) focused on how Indigenous families and communities experience their own resilience in response to multiple forms of trauma. Her lifelong work has become an extended conversation about healing from historic trauma.
Patti’s perspectives on this conversation are rooted in her transformative experiences of the Cree ceremony. The Elders’ teachings of kindness, respect, humility, and honesty have informed her life as well as her research into best practices for Indigenous offender healing, domestic violence, and historic trauma-informed service delivery. Her most recent research bridges neuroscience and Indigenous knowledge of child development, as well as finding common ground between Western and Indigenous water science.

As a recognized catalyst for change, Dr. LaBoucane-Benson was appointed to Alberta Ministerial Panel for Child Intervention (2017-18) that resulted in Bill 18: Child Protection and Accountability Act. The primary focus of the panel was reducing the overrepresentation of Indigenous children in care in Alberta.
Patti brought her PhD research to life through a work of creative non-fiction, an award-winning graphic novel—The Outside Circle (House of Anansi, 2015)—that tells the story of an inner-city Aboriginal family who transcend poverty, gang affiliation, and hopelessness. Her teaching materials are used in classrooms across Canada and in training sessions for professionals.
Dr. LaBoucane-Benson continues to share her knowledge of healing from historic trauma with educators, healthcare professionals, lawyers and policy makers, as well as Indigenous communities. She believes that healing and reconciliation dialogue is the way forward in Canada, with focus on surfacing the common ground between Western and Indigenous people. The best, most useful policy and legislation will reflect this shared space that unites us as a society.
Appointed to the Senate in October 2018, Senator Patti LaBoucane-Benson lives fully in the space that helps define Canada. She is an avid gardener and her husband Allen is a traditional Nehiyaw (Cree) hunter; they believe that food security includes the respectful harvest of food from the land. They live near Stony Plain, Alberta, with their son Gabriel, on an acreage that has hosted ceremony, workshops, and dozens of transformational conversations with Elders, elected officials, and leaders from around the world.
Free Online Webinar: Colonization, Historic Trauma & ReconciliationRead More
We’re Hiring: Web Developer Summer Student
We are looking for a skilled web developer who will be responsible for helping our ongoing website development as well as training and implementation with staff.
In order for you to succeed in this role, you will need to be proficient in JavaScript, HTML, CSS, WordPress and have solid knowledge and experience in programming applications.
This is a 20-35 hour per week position from July – October through Canada Summer Jobs; applicants must be eligible through the program and aged 15 to 30. The wage is $15/hour. This is a flexible position in terms of location of work, hours, and holiday time, especially as the candidate may be returning to school in the fall.
Web Developer Responsibilities:
- Assist in website designing, building, or maintaining.
- Using scripting or authoring languages, management tools, content creation tools, applications, and digital media.
- Conferring with various staff members to resolve issues, prioritize needs, or choose solutions.
- Identifying problems uncovered by usability feedback and testing, and correcting or referring problems to appropriate staff for correction.
- Documenting procedures in a way that is clear for staff and future training.
- Evaluating code to ensure it meets industry standards, is valid, is properly structured, and is compatible with browsers, devices, or operating systems.
Web Developer Requirements:
- Solid knowledge and experience in web development and programming applications.
- Proficient in JavaScript, HTML, CSS.
- Proficient in My SQL.
- Experience in using WordPress.
- Solid ability in both written and verbal communication.
- Knowledge of programming language and technical terminology.
- Able to develop ideas and processes and clearly express them.
- High degree of independent judgment.
- Ability to work independently effectively.
- Able to solve complex problems.
How to Apply
Apply with a resume and cover letter by July 11 to marketing@adralberta.com.
Volunteer Opportunity: Mentoring & Practicum Committee
ADRIA is looking for volunteers to participate on a Mentoring and Practicum Committee.
Over the years, there have been many different programs to support learner mediators. A couple of these programs continue. Some of these programs were successful for a while but then fizzled as programs closed or funding decreased. Others just weren’t successful.
We are hoping this committee can bring forth ideas for programs to help new mediators gain experience.
The committee’s responsibilities will be to brainstorm ideas, research what is possible and present the concepts to ADRIA for execution. Both experienced and learner mediators are encouraged to join the committee.
Please email education@adralberta.com by July 5th if you are interested.
Volunteer Opportunity: Mentoring & Practicum CommitteeRead More
How to Use Pronouns Respectfully
In honour of Pride Month in June, our post today looks at personal pronouns and how to use them respectfully.
Asking and correctly using someone’s pronouns is one of the most basic ways to show your respect for their gender identity. This serves to create an inclusive environment where you demonstrate that you care for and respect them.
When someone is referred to with the wrong pronoun, it can make them feel disrespected, invalidated, dismissed, alienated, dysphoric or, often all of the above.
When we are communicating with others, especially in conflict situations or as ADR professionals, it’s important that we use the correct pronouns to approach the situation with respect. It creates a safe space for all individuals to have a conversation.

What are Personal Pronouns?
We use pronouns to refer to people in place of their name or in third person – to refer to that person while talking to someone else.
Everyone has pronouns they use. The use of pronouns is not just exclusive to transgender, nonbinary, gender-non-conforming or intersex people. She/her/hers and he/him/his are a few commonly used pronouns. There are also lots of gender-neutral pronouns in use.
Here are a few you might hear:
They is a fairly popular pronoun. The singular use of they is not a new thing – according to Oxford dictionary, it’s use as a singular pronoun emerged by the 14th century. We use this very commonly in sentences such as, “Somebody left their book on my desk.” We continue to use the singular they in the move toward gender-neutral language.
Some people do not use pronouns at all, using their name as a pronoun instead.
Avoid using the word “preferred” in front of pronouns because it insinuates that the pronouns are optional. Instead, just say “my pronouns are” or “their pronouns are”.
Keep in mind that some people may use more than one set of pronouns to refer to themselves (e.g., ‘she/her’ and ‘they/them’). In these instances, you can use either set when referring to this person.
What If I Don’t Know What Pronouns Someone Uses?
We should never assume someone’s pronouns. While the majority of people may use ‘she/her’ or ‘he/him,’ we cannot always tell by looking at someone. Pronouns commonly have a gendered association, however, anyone of any gender can use any pronouns that fit for them.
If you don’t know what pronouns someone uses:
1. Ask them. See below for some tips on how to ask.
2. Use “they” or their name until you have the opportunity to ask about their pronouns.
How Do I Ask Which Pronouns to Use?
The easiest way to ask someone about their pronouns is to share your own. Get used to starting introductions by including your pronouns:
“Hello, my name is Kristy and I go by ‘she, her, hers’ pronouns.”
This signals to the other person that you are familiar with the concept of pronouns and creates an opening to ask for their pronouns. You are also increasing the normalcy of sharing of pronouns in public interactions.
Whether it’s someone you are meeting for the first time or it’s someone you’ve known for a while, you can ask them directly which pronouns they use or how they would like you to refer to them.
What Do You Do When You Make a Mistake?
We all make mistakes from time to time – my own mother will call me by her dog’s name!
The important thing is how you react when you make a mistake.
When you make a mistake:
If you catch your mistake right away, it’s best to apologize and correct yourself by saying something like, “I’m sorry, I meant (insert pronoun).” and move on in the conversation.
If you realize your mistake later, apologize to the person in private and move on.
If someone corrects you, you can apologize, say thank you for the correction, correct yourself and then move the conversation along.
When apologizing, please don’t go on and on about how bad you feel or how hard it is to use pronouns, what your intentions were or make any excuses. We want to keep from centering ourselves in that moment and not make it more embarrassing for the person who was misgendered. A simple apology is best.
When others make a mistake:
Before correcting the individual who made the mistake, consider whether the person who has been misgendered has shared about their pronouns in all areas of their life. Some people may only use certain pronouns in various aspects of their lives (e.g., using ‘they/them’ at work but ‘he/him’ at home) or they may make this choice for personal safety. If you don’t know, it’s always better to ask first and put their safety as the priority.
If you catch someone else using the incorrect pronouns for someone else who is aware of their pronouns, it is appropriate to gently correct them without further embarrassing the person who has been misgendered.
You can repeat back to them with a response that corrects the pronoun.
Example: Someone says, “Oh she’s a great friend.” Your response can be, “You’re right, they are a great friend.”
If the person may not be aware of the correct pronoun, your response can be,
“You’re right, they are a great friend. Also, just so you know, Kristy uses ‘they/them/theirs’ pronouns.”
Be gentle in your correction, assume the person did not know, and move on in the conversation. Of course, if someone is purposely using the wrong pronoun for another person, your approach will be different.
Keep Practicing, Keep Open to Feedback, Keep Learning
The most important thing is that we try our best and be open to correction. Sometimes, it just takes some practice to get used to using different pronouns. You can try that in the mirror or with a friend or family member to get used to it. You can also keep learning more about pronouns through the resources on MyPronouns.org.
Having Difficult Conversations with your Teen
In honour of Father’s Day, today’s blog post will look at difficult conversations and how to have them with your teen.
Difficult conversations are those during which needs, wants, opinions or perceptions of those involved may be diverse and emotions often run high. These types of conversations can lead to conflict and escalation if not handled well. Teens and parents can be confronted with many difficult conversations on topics such as sex, bullying, drug and alcohol, dating, peer pressure and many others. Even less consequential issues, such as homework, chores or screen time, can provide important opportunities for parents and teens to engage in difficult conversations with positive outcomes. If approached from an open and honest perspective, such conversations can be a source of relationship and trust building, while also keeping lines of communication open.
The Set Up
Think about your own feelings on the topic and what message you would like to convey
What are your non-negotiables? What can you be flexible about?
Is there anything about this topic that you find triggering?
Timing
Think about the time of day or week that your child may be more likely to be open to a conversation. For example, if your teen often sleeps in on the weekend, an 8:00am talk may not be the best option. Try to have a dedicated time to talk, rather than last minute or during another activity and if possible, try to anticipate and talk with your teen before it has escalated into a conflict.
Find the Right Environment
When having difficult conversations, you will want to make sure you pick a private location, hopefully without other family members or friends present. It is also useful to think about how and where does your teen feel comfortable communicating. In the car? During a walk?
During the Conversation
Address the Awkward
Acknowledge that this may be a difficult or awkward conversation.
Start with a Positive
If there is anything within the topic that your teen does well, or that you appreciate, it is good to start off on a positive note.
Listen First
As much as possible, prioritize listening to your teen to get an idea of what they think about the topic and where your viewpoint may align.
Ask Questions
Use open questions to encourage discussion and exploration. Closed questions tend to elicit a yes or no response. Use closed questions only when confirming understanding, to avoid shutting down the conversation.
Example:
Closed: Are you upset about ‘x’?
Open: How do you feel about ‘x’?
Try to avoid questions that start with ‘why’. Why can be interpreted as accusatory.
Example:
Why did you take the car without asking?
Could you tell me what you were thinking about when you took out the car without letting me know?
Validate Feelings
Acknowledge and validate the feelings of your teen. This can help to make them feel like they are being seen and heard.
Be Collaborative Where Possible
Where possible, collaborate with your teen on how to solve the problem. Respect that your teen has their own viewpoint and understanding of situations hat may be different from your own. Be sure to ask what they think and if they have any suggestions on how you can solve the problem together. Often times, any decisions that you reach collaboratively will be more likely to be lasting.
Concluding the Conversation
Summarize anything you’ve agreed to
Make sure as you complete your conversation that you’re moving forward on the same page. If there is anything still not clear, go back and discuss.
Thank your teen for talking with you, acknowledge their effort
Celebrate!
After you’ve done the hard work, celebrate with your teen by doing or planning something you both enjoy – perhaps pizza or a movie night.
Listen, Learn, Support & Engage: Indigenous History Month
June is Indigenous History Month in Canada.
Recent news has reminded us of the importance of holding space for Indigenous voices, having hard conversations, supporting Indigenous organizations and recommitting ourselves to learning. Indigenous History Month was declared in 2009, and although the word history may suggest that we are simply revisiting the past, we must also take the time to consider the many ways in which the past shapes our present and continues to influence the future.
As leaders in the dispute resolution field, ADRIA values and draws strength from our diversity. Racism and discrimination are undeniably a part of our collective history in Canada and we seek to listen and learn in order to ensure racism and other forms of discrimination have no place in our future. For more on our commitment to diversity, please read our page on Diversity Matters.
Throughout June and the year ahead, we encourage all of our members and the public to listen, learn, support and engage in Indigenous topics.
Below are some featured resources – what are some of your favourite resource and organizations? Let us know!
Learn & Educate Yourself
Attend our free webinar featuring Dr. Shalene Jobin on June 8 – Indigenous Peoples, An Alberta Primer
Watch the ADRIC recordings on Diversity in ADR, including:
- Listening Circle: What is Diversity, Inclusion and Truth and Reconciliation
- Allyship: Authentic vs Performative
- Voice and Choice: Power, Privilege and Reconciliation – Understanding and Recognizing in Ourselves and Our Clients
- The Value of Inclusion in ADR: Learning from Non-Mainstream Practitioners
- Changing Systemic Biases and Discriminatory Practices in Organizations
- A Trauma-Informed Approach to Managing ADR
- Sharing Circle: Moving our Practices and Organizations Forward, and Advancing the Process of Truth and Reconciliation
Members of the public can learn about how to support people experiencing trauma through an Indigenous produced resource.
Take the free Indigenous Canada Course at the University of Alberta.
Join the Kairos Canada National Indigenous History Month Events
- Tuesday, June 15 (7-9pm ET) – Metis Teachings
- Monday, June 21 (7-9pm ET) – We are All Treaty People
- Tuesday, June 29 (7-9pm ET) – Social Injustice in the Courts
View the recording of our Indigenous History Month webinar from 2020 featuring Ry Moran speaking about the important work of the National Centre for Truth and Reconciliation or his subsequent presentation about Truth & Reconciliation work in Canada.
Take part in some free virtual events from the Canadian Club including:
- A New Type of Capitalism with Guy Cormier (Desjardins Group), Kayla Isabelle (StartUp Canada) and Jenn Harper (Cheekbone Beauty Cosmetics), moderated by David Skok (The Logic)
- Dany Assaf – Author, Say Please And Thank You & Stand In Line: One Man’s Story Of What Makes Canada Special, And How To Keep it that Way
Listen to Indigenous Stories
One Story, One Song by Richard Wagamese
Ragged Company by Richard Wagamese
From the Ashes by Jesse Thistle
Check out the various Indigenous Collections available through the Alberta Library System.
Find stories and activity downloads from Indigenous communities across Canada.
Read a professional development resource called Mark of the Métis: Traditional Knowledge and Stories of the Métis Peoples of Northeastern Alberta
Support Indigenous Communities
Support Indigenous led community organizations such as the Alberta Native Friendship Centres, Native Counselling Services of Alberta, and the Métis Nation of Alberta.
Take part in Indigenous-led experiences through Indigenous Tourism Alberta.
Donate through a registered charity like Reconciliation Canada or Indian Residential School Survivors Society
Share and seek support through the Indian Residential School Crisis Line (24-hour, national crisis line) created to provide support for former students and others affected by the recent news: 1-866-925-4419
Engage & Continue the Conversation Year Round
Have conversations with your friends, family and colleagues about residential schools and other parts of Indigenous history. Keep the conversation going throughout the year – not just during the month of June. Celebrate the heritage, diversity and achievements of First Nations, Inuit and Métis!
Listen, Learn, Support & Engage: Indigenous History MonthRead More
Join Us Online for Our Annual General Meeting on June 10th: Info & Improv Comedy

Mark your calendars for June 10th when ADRIA hosts its 2021 Annual General Meeting (AGM) from 5 to 7pm.
This has been a year like no other, and although our pandemic response was front and centre at last year’s AGM, much has transpired since. ADRIA is YOUR professional association, and both Staff & Board have worked hard this past year to operate safely and strategically, and to re-orientate its services and programs to thrive in a pandemic environment.
Every AGM provides our members with the opportunity to learn more about the challenges and opportunities facing ADR in Alberta, and to influence ADRIA’s direction. As was the case last year, the 2021 AGM will be entirely online with interactive opportunities to engage and ask questions.
Come for the Info, Stay for the Improv
Knowing that the year past has been so very challenging, now is the perfect time to be upbeat about our future. The ADRIA 2021 AGM will mix facts with funny, thanks to the improv talents of Rapid Fire Theatre. Login at 5pm for an initial taste of what these talented performers will offer, and be assured that they will return to entertain you at the conclusion of the AGM. ADRIA AGM’s are efficient without losing the opportunity to interact and ask questions. The formal AGM is expected to last for one hour or less, so Rapid Fire will be back online, front and centre, commencing just after 6pm. This will an AGM like no other, to cap a year like no other. Plan to attend, to get informed and to share a few laughs by registering now at the link below.
Join Us Online for Our Annual General Meeting on June 10th: Info & Improv ComedyRead More
How Should ADR Practitioners Approach Self-Represented Litigants?
SRLs and ADR: Beyond the Acronyms
How should arbitrators, mediators, and tribunals approach things when at least one party is a self-represented litigant (SRL)? In our webinar on May 25, Professor Andrew Pilliar reviewed research on SRLs in Canada, discuss some challenges that decision-makers may face, and offer suggestions to help navigate those challenges.

Presenter: Andrew Pilliar, JD, LLM, PhD
Assistant Professor, Thompson Rivers University Faculty of Law
Director, NSRLP West
Andrew Pilliar’s research interests focus on access to justice, including the self-represented litigant phenomenon. Since 2019 he has been the Director of the National Self-Represented Litigants Project West (NSRLP West), which is a partner to NSRLP, based in Windsor, ON. Before his academic career, Andrew practiced in the litigation and insolvency fields at a national law firm and at a Vancouver boutique, and clerked for the BC Supreme Court.
This recording is from our May 25, 2021 Webinar:
How Should ADR Practitioners Approach Self-Represented Litigants?Read More
Free Webinar on June 8: Indigenous Peoples, An Alberta Primer
Dr. Shalene Jobin will be leading our webinar on June 8th from 11:30am to 1:15pm.

In this session, participants will gain an understanding of the societal and political landscape when developing relationships and partnering with Indigenous peoples.
Learning Objectives:
- Introduction to the history and governance structures of Indigenous communities in Alberta
- Learn about key events in Indigenous-Canadian relationships to appreciate the ongoing socio-political landscape
- Develop a working knowledge and acquire greater insight into Indigenous understandings of good relationships
- Increase your understanding of land acknowledgements – why and how they are meaningful

Dr. Shalene Jobin is an Associate Professor in the Faculty of Native Studies, Director of the Indigenous Governance and Partnership program, Co-Founder of the Wahkohtowin Law and Governance Lodge, and Canada Research Chair in Indigenous Governance at the University of Alberta. Dr. Jobin is the co-creator and founding Academic Director of the Indigenous Partnership Development Program, an executive-level teaching partnership between Executive Education and the Faculty of Native Studies, University of Alberta. Shalene is Cree from her mother (Wuttunee family) and Métis from her father (Jobin family) and is a member of Red Pheasant Cree First Nation (Treaty Six). Shalene has a forthcoming book with UBC Press titled, Nehiyawak Narratives: Upholding Indigenous Economic Relationships.
Shalene has published in the edited collection Creating Indigenous Property: Power, Rights, and Relationships (2020), Living on the Land: Indigenous Women’s Understanding of Place (2016) and Indigenous Identity and Resistance (2010), and in the journals American Indian Quarterly (2011), Revue Générale de Droit (2013), and Native Studies Review (2016). She has also co-authored in Aboriginal Policy Studies (2012) and Surviving Canada (2017). Shalene is involved in numerous community-centred research initiatives, including Indigenous Approaches to Governance in the 21st Century, and the Wahkohtowin Law & Governance Lodge, a partnership between the Faculty of Native Studies and the Faculty of Law to provide law and governance supports to Indigenous communities. Dr. Jobin is the Vice-President of the board for Bent Arrow Traditional Healing Society, an organization serving the needs of Indigenous children, youth, and families in Edmonton and area.
Free Webinar on June 8: Indigenous Peoples, An Alberta PrimerRead More
Fairness in Arbitration & Mediation: A Personal Perspective
Whether you are a mediator or an adjudicator, fairness is a very important characteristic to maintain. But what exactly does this entail?
In this presentation, our speaker Moin A. Yahya will suggest some simple rules to follow when mediating or adjudicating disputes between various parties. These include formalistic legal rules, such as not being biased, giving proper notice to each side, and allowing each side to present and be heard as well as informal rules that will assist in getting the buy-in from each of the parties involved.

Our Speaker: Moin A. Yahya
Moin A. Yahya is a Professor of Law at the University of Alberta. He is a current member of the Alberta Human Rights Commission and a past member of the Alberta Utilities Commission. He has taught Administrative Law, Criminal Law, and Constitutional Law among other courses.
This recording is from our April 14, 2021 ADR Webinar:
Fairness in Arbitration & Mediation: A Personal PerspectiveRead More
Changes to the Divorce Act and What it Means to ADR, to Families and to You
A panel discussion regarding the changes to the Divorce Act, what it means to ADR, to families and you.
Panelists:
Diana Lowe, QC
Sharon Crooks, President AFMS
Hon. Justice Andrea Moen (frmr)
Diana Lowe, QC is a lawyer with 35 years of experience which includes legal practice, research and reform of the civil and family justice systems in Canada, and most recently as Executive Counsel to the Chief Justice of the Court of Queen’s Bench of Alberta. Diana recently retired from the Court and established a consulting practice – “Re-imagining Justice”.
The Honourable Andrea Moen frequently observed high conflict in her courtroom between parents in their fights over their children. She asked the question of what happens to the brains of those children when they are exposed to the conflict of their parents. As a consequence of her research, the Court was a founder of the Reforming Family Justice System initiative.
Sharon J. Crooks, LLM, has been a lawyer for 34 years, a mediator for 20 plus years, and an arbitrator for 6 years with a Chartered Arbitrator [C-Arb] designation. She has been the managing partner of Rowanoak Law Office LLP since 2002. Sharon has extensive training and experience in family, child protection and children’s law, as well as in mediation/arbitration.
This recording is from our March 10, 2021 ADR Webinar:
Changes to the Divorce Act and What it Means to ADR, to Families and to YouRead More