Home Events - ADR Institute of Alberta Managing Conflict – Online, November 2021

Managing Conflict – Online, November 2021


Early Bird Registration ( until October 18th): $525 + GST

Regular Registration: $595 + GST

Course Details:

We all have conflict in our lives.  Whether you deal with other conflicts or have your own, becoming skilled in managing it can be a game-changer at home, at work, and at play.  It may be tempting to say that the problem is “other people”, but we cannot change other people more than they want to be changed. Instead, students will learn ways to change what can be changed, the “negotiables”.


This course is designed to give you the basic skills you need to more effectively manage conflict, including:

  • Learn to separate the person from the problem, by:
    • understanding your role in conflict
    • learning to frame conversations around resolvable and neutral terms
    • recognizing the difference between your perceived best solution and a wise solution
  • Gain a deeper understanding of your own and other’s needs and motivations, including how to uncover them, through:
    • reflection, active listening, curiosity, and commitment to resolution
  • Find common ground and work towards a resolution
  • Practice skills that are essential to conflict resolution, including some of those used by mediators, principled negotiators, and peacebuilders.


This interactive and applied training is designed to get students applying key concepts and practicing conflict management skills from the start of the course, so students will leave the course feeling able to start applying their new skills.



Course Dates & Times:

November 18, 19 & 20
9:00 am – 12:00 pm daily

* This course is not designed for individuals interested in pursuing a career in Mediation. For more information on ADRIA’s Mediation training, please click here first, or contact education@adralberta.com.


Payment is due at the time of registration and may be made with a credit card online. If you wish to pay with a cheque or via e-transfer, please contact us at education@adralberta.com and we will be happy to assist you.

Course cancellation, withdrawal, and completion policies. 

This course is available to the public and is also available as private training. Please email education@adralberta.com to arrange private training.

Nov 18 - 20 2021
9:00 am - 12:00 pm


A link to this event will be sent to your email CA

The event is finished.