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Learn the skills to understand and manage conflict so you can approach situations with confidence:

Approaching Conflict with Confidence Course Series

New Class: Understanding Conflict

Tuesday, February 11, 2020 10:52 AM | Kristy Rhyason (Administrator)

When we understand conflict (what it is, its value, where it comes from, and tools available), we are better equipped to do something about it and approach it more confidently.

Understanding conflict may seem like “common sense”, but if that were the case we would all be much better at mitigating and managing it.

Research shows that humans are less likely to deal with difficult topics they do not feel knowledgeable about.  By building a knowledge base, students will gain a sense of self-efficacy to take the plunge and experience the joys of approaching conflict with confidence.

Whether you are a professional, in the trades, or in the service industry this course will help develop your interpersonal skills and add to your professional repertoire. This course is suitable for parents, teens, managers and supervisors, boards, committees, and teams.

Understanding Conflict


March 25, 2020
9:00 AM - 4:00 PM

[Details & Registration]


April 1, 2020
9:00 AM - 4:00 PM

[Details & Registration]

Early Bird Rate until February 24th

Your source for ADR information and expertise.
Alberta's association of mediators and arbitrators. 

Our main office is located in Edmonton: 

#225, Tower 1
3697 Mill Woods Road NW 
Edmonton, AB T6K 3L6

Contact Us:

Toll Free: 1-800-232-7214
Edmonton area: (780) 433-4881
Fax: (780) 433-9024

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