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Techniques to solve the problem of moving too quickly to solutions in conflict conversations
This is a collaborative class thread: please add your own ideas and techniques by replying to this post. Thank you!• REALIZE: without a full exploration of interests, both sides will tend to revert to positional bargaining.
Positional negotiation produces unwise agreements, is inefficient, and endangers ongoing relationships (Getting to Yes, Fisher and Ury, 1991 pp. 4-7).
• TELL the other party (repeatedly, if necessary) that you want to defer solutions until you both understand each other’s interests.
• USE a “parking lot” to record solution ideas if they come up so they can be acknowledged and captured for later (stage 4). This could be a whiteboard, chart paper, or just a notepad.
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