Mediation uses an impartial facilitator or co-facilitators to assist two or more people to resolve a dispute in a way that meets the needs of everyone involved. The mediator does not make decisions or come up with solutions for the participants – the outcome remains in the hands of the parties.
Mediation is usually voluntary and confidential. The parties can make an agreement and carry it out in good faith, or hire a lawyer to make it legally binding. Parties in mediation may seek independent legal advice, and are encouraged to do so to understand their rights and obligations in situations involving the law.