Cost:

Free for ADRIA members only

Course Description:

Join Donna Cross, C.Med, for this engaging and thought-provoking session!

Before exploring how mediation services can overcome resistance to mediation and encourage parties to come to the table, we’ll first examine a more fundamental question: Why do people resist difficult conversations in the first place?

Drawing on the work of Dan Dana and his book Managing Differences, Donna will explore the underlying reasons people avoid conflict conversations, the factors that contribute to resistance, and how a deeper understanding of these dynamics can help us engage more effectively in challenging discussions.

Meet Donna:

Donna has worked in the Conflict Management field since 2005. As a Chartered Mediator, Donna assists parties to resolve disputes and to find workable solutions to public complaints involving police, workplace and harassment disputes, civil claim and by-law matters. Having completed an MA Conflict Analysis and Management at Royal Roads University, Donna became keenly interested in ADR Program Development within large organizations. In 2012, Donna designed a comprehensive ADR Program at the Professional Standards Branch at the Edmonton Police Service. The ADR Program is integrated into the Public Complaint System at the Edmonton Police Service and today utilizes a roster of external mediators. Donna is passionate about delivering practical communication training to EPS and to external stakeholders. Donna enjoys working with diverse groups, students and new mediators through coaching and mentoring in a variety of settings including ADRIA, public workshops, and private contracts.

Course Details:

You will receive an email with login details the morning of the session date. Contact education@adralberta.com to request details no later than 2:00pm the day of the session if you do not receive this information.

You must be a member of ADRIA and logged into your account to register.