Membership Services Coordinator
Job description
Overview
We are seeking a dedicated and organized Membership Coordinator to join our team. This role is essential in managing member relations, ensuring a high level of customer service, and supporting the administrative functions of our organization. The ideal candidate will possess strong communication skills and be adept at using various computer systems to enhance member experiences.
Position Summary – Purpose of role:
The Membership Services Coordinator provides support to members and public regarding ADRIA membership fees, policies, processes, benefits, products and services. Duties include Directory administration, Designations administration, supporting webinars and meetings, maintaining PayPal reports, providing assistance to Finance or other departments as needed and assisting with projects to support ADRIA initiatives.
Job Information
Job Title: Membership Coordinator
Location: Edmonton
Job type: Hybrid
Full or Part-Time: Part-Time
Hours of Work: 25 hours per week
Closing Date: July 2nd, 2025
Key Responsibilities:
Membership Services
- Serve as the primary point of contact for members, addressing inquiries and providing exceptional customer support.
- Manage membership applications, renewals, and cancellations efficiently.
- Maintain accurate records of member information using computerized systems.
- Assist in organizing membership events and activities to enhance member engagement.
- Utilize phone systems to communicate with members and provide timely responses to their needs.
- Collaborate with other departments to ensure seamless service delivery to members.
- Provide information to members and public regarding Membership fees, directory, policies, etc.
Designation and Directory Administration
- Provide information to members and public regarding designation application process, fees, etc.
- Intake and review of designation applications to ensure completeness, submitting to the designation committee for approval, and ensuring applications are sent to ADRIC in a timely manner.
- Proper records keeping of designation documents.
Webinars, Meetings and Conferences
- Set up calendar invites, meeting links (Zoom or other), tickets etc.
- Participate in ADRIA working teams as needed to support projects and tasks for ADRIA Webinars, meetings or conferences
Reporting
The Membership Services Coordinator reports to the Executive Director.
Skills
- Grade 12 with combination of post-secondary education and work experience (minimum 3 years) working in a professional office setting, customer care role, client relations role, membership coordinator role (or equivalent)
- Excellent, verbal, written and interpersonal communication
- Excellent customer service/client care skills
- Strong organizational skills with ability to prioritize work and meet timelines
- High degree of attention to detail and accuracy
- Proactive and a self-starter
- Understanding of confidentiality in professional and legislated context
- Excellent working knowledge of office equipment (computer, database systems and software, copier/fax)
- Proficient with Microsoft Office Suite, Word, Excel, PowerPoint, Outlook
- Proficiency/ experience working with websites/ using web-based programs such as WordPress, Vimieo, Zoom, LearnDash, WooCommerce etc.
- Strong organizational skills with the ability to manage multiple tasks effectively.
- Excellent customer service skills, with a focus on building positive relationships with members.
Join us in this rewarding position where you can make a significant impact on our members’ experiences while developing your professional skills in a supportive environment!
Key Performance Criteria:
Executive Director is kept apprised of work progress and copied on communications
Work is consistently completed accurately and within timelines
Positive feedback from membership, Executive Director, Staff, Members and internal or external stakeholders
Records and materials are continuously updated, complete and accessible to Executive Director, Board and Members as needed.
To apply, email your cover letter and resume to execdir@adralberta.com
