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Managing Conflict

**Note: Our public training courses are now offered online. Stay tuned for dates.



We all have conflict in our lives. Whether you deal with others’ conflicts or have your own, becoming skilled in managing it can be a game-changer at home, at work, and at play. 

It may be tempting to say that the problem is “other people”, but we cannot change other people more than they want to be changed. Instead, students will learn ways to change what can be changed, the “negotiables”. 

In this course students will learn the importance of separating the person from the problem and skills that will help them discover previously unimagined possibilities for resolution. 

Objectives:

This course is designed to give you the basic skills you need to more effectively manage conflict, including:

  • Learn to separate the person from the problem, by:
    • Understanding your role in conflict
    • Learning to frame conversations around resolvable and neutral terms
    • Recognizing the difference between your perceived best solution and a wise solution
  • Gain a deeper understanding of your own and other’s needs and motivations, including how to uncover them, through:
    • Reflection, active listening, curiosity, and commitment to resolution
  • Find common ground and work towards resolution
  • Practice skills that are essential to conflict resolution, including some of those used by mediators, principled negotiators, and peace builders.

Outcomes:

This interactive and applied training is designed to get students using key concepts and practicing conflict management skills from the start of the course. Students will leave the course feeling able to start applying their new skills.

This course is also available as private training. 

* This course is not designed for individuals interested in pursuing a career in Mediation. For more information on ADRIA's Mediation training, please click here first, or contact education@adralberta.com.



Upcoming Dates & Further Details

    • Tuesday, March 16, 2021
    • (MDT)
    • Thursday, March 25, 2021
    • (MDT)
    • 4 sessions
    • Online
    • 15
    Register

    An ADRIA Public Offering



    We all have conflict in our lives.  Whether you deal with others’ conflicts or have your own, becoming skilled in managing it can be a game-changer at home, at work, and at play.  It may be tempting to say that the problem is “other people”, but we cannot change other people more than they want to be changed. Instead, students will learn ways to change what can be changed, the “negotiables”. 

    In this course students will learn the importance of separating the person from the problem and skills that will help them discover previously unimagined possibilities for resolution. 

    OBJECTIVES:
    This course is designed to give you the basic skills you need to more effectively manage conflict, including:

    • Learn to separate the person from the problem, by:
      • understanding your role in conflict
      • learning to frame conversations around resolvable and neutral terms
      • recognizing the difference between your perceived best solution and a wise solution
    • Gain a deeper understanding of your own and other’s needs and motivations, including how to uncover them, through:
      • reflection, active listening, curiosity, and commitment to resolution
    • Find common ground and work towards resolution
    • Practice skills that are essential to conflict resolution, including some of those used by mediators, principled negotiators, and peace builders.

    OUTCOMES:
    This interactive and applied training is designed to get students applying key concepts and practicing conflict management skills from the start of the course, so students will leave the course feeling able to start applying their new skills.

    This course is also available as private training.


    DETAILS:
    This course may be eligible for the 
    Canada-Alberta Job Grant (CAJG) if taken in combination with other courses (CAJG approved courses or combination of courses must be 21 hours in length). Please consult the CAJG website.



    * This course is not designed for individuals interested in pursuing a career in Mediation. For more information on ADRIA's Mediation training, please click here first, or contact education@adralberta.com.



Your source for ADR information and expertise.
Alberta's association of mediators and arbitrators. 

Our main office is located in Edmonton: 

#225, Tower 1
3697 Mill Woods Road NW 
Edmonton, AB T6K 3L6

Contact Us:

Toll Free: 1-800-232-7214
Edmonton area: (780) 433-4881
Fax: (780) 433-9024
Email: info@adralberta.com

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