• Menu
  • Skip to right header navigation
  • Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer

Before Header

  • Email
  • Facebook
  • LinkedIn
  • Twitter

ADR Institute of Alberta

The source of Alternative Dispute Resolution information, resources and expertise in Alberta Alberta’s professional association of mediators, arbitrators and other ADR practitioners

  • For Members Only
    • Membership Benefits
    • Members Only Forum
    • Upcoming Events
    • How to Earn a Designation
    • Directory & Roster Opportunities
    • Job Board
  • ADR Training
    • Upcoming Course Dates
    • Professional Courses
    • Public Courses
    • Advanced Training
    • Corporate Training
  • Are You in Conflict?
    • Find an ADR Professional
    • Resources to Manage Conflict
    • Separation & Divorce
    • Conflict at Work
    • Construction Prompt Payment Adjudication
  • My Account
    • Log In
    • Cart
    • Account Details
    • Purchase a New Membership
    • Renew My Membership
    • Join the Directory
    • Register for Courses
    • My Course Materials
    • Read Past Newsletters
  • For Members Only
    • Membership Benefits
    • Members Only Forum
    • Upcoming Events
    • How to Earn a Designation
    • Directory & Roster Opportunities
    • Job Board
  • ADR Training
    • Upcoming Course Dates
    • Professional Courses
    • Public Courses
    • Advanced Training
    • Corporate Training
  • Are You in Conflict?
    • Find an ADR Professional
    • Resources to Manage Conflict
    • Separation & Divorce
    • Conflict at Work
    • Construction Prompt Payment Adjudication
  • My Account
    • Log In
    • Cart
    • Account Details
    • Purchase a New Membership
    • Renew My Membership
    • Join the Directory
    • Register for Courses
    • My Course Materials
    • Read Past Newsletters
  • Explore Our Courses
    • See All Courses
    • Upcoming Course Dates
  • For Prospective Students
    • Learn About Working in ADR
    • Develop Practical Skills
    • Become a Mediator
      • The Path to Success as a Mediator
    • Become an Arbitrator
    • Earn a Certificate
    • Take Specialized Training
    • Canada-Alberta Job Grant
    • FAQs
  • For Current Students
    • Members Only Forum
    • The Path to Success as a Mediator
    • Learner Sessions
    • ADR Luncheon Webinars
    • Take Advanced Training
    • Course Locations
  • For ADR Professionals
    • Members Only Forum
    • Professional Development Opportunities
    • ADR Luncheon Webinars
    • Take Specialized Training
    • How to Earn a Designation
  • For Teams & Orgs
  • Explore Our Courses
    • See All Courses
    • Upcoming Course Dates
  • For Prospective Students
    • Learn About Working in ADR
    • Develop Practical Skills
    • Become a Mediator
      • The Path to Success as a Mediator
    • Become an Arbitrator
    • Earn a Certificate
    • Take Specialized Training
    • Canada-Alberta Job Grant
    • FAQs
  • For Current Students
    • Members Only Forum
    • The Path to Success as a Mediator
    • Learner Sessions
    • ADR Luncheon Webinars
    • Take Advanced Training
    • Course Locations
  • For ADR Professionals
    • Members Only Forum
    • Professional Development Opportunities
    • ADR Luncheon Webinars
    • Take Specialized Training
    • How to Earn a Designation
  • For Teams & Orgs

Managing Conflict

You are here: Home / ADR Training / Develop Practical Skills / Managing Conflict

We all have conflict in our lives. Whether you deal with others’ conflicts or have your own, becoming skilled in managing it can be a game-changer at home, at work, and at play. 

It may be tempting to say that the problem is “other people”, but we cannot change other people more than they want to be changed. Instead, students will learn ways to change what can be changed, the “negotiables”.

In this course students will learn the importance of separating the person from the problem and skills that will help them discover previously unimagined possibilities for resolution. This interactive and applied training is designed to get students applying key concepts and practicing conflict management skills, so students will be able to start applying their new skills.

Managing Conflict is part of the Approaching Conflict with Confidence series; this series offers online training to learn practical skills to better manage conflict at work and at home. 

This course is not designed for individuals interested in pursuing a career in Mediation. Find more information on ADRIA’s Mediation training.

This course is also available as private training. 

Objectives

This course is designed to give you the basic skills you need to more effectively manage conflict, including:

  • Learn to separate the person from the problem
    • Understand your role in conflict
    • Learn to frame conversations around resolvable and neutral terms
    • Recognize the difference between your perceived best solution and a wise solution
  • Gain a deeper understanding of your own and other’s needs and motivations, including how to uncover them through reflection, active listening, curiosity, and commitment to resolution
  • Find common ground and work towards resolution
  • Practice skills that are essential to conflict resolution, including some of those used by mediators, principled negotiators, and peace builders.

Outcomes

This interactive and applied training is designed to get students using key concepts and practicing conflict management skills from the start of the course. Students will leave the course feeling able to start applying their new skills.

Details

This course is presented over three, 3 hour sessions, for a total of 9 credit hours.

This course is suitable for a wide range of groups, such as parents, teens, teachers, nurses, doctors, trades people, managers and supervisors, boards, committees, coaches, teams, etc.

Upcoming Course Dates in our Approaching Conflict with Confidence Series

May 29 2023 - Jun 14 2023

Cancelled: Foundations of Arbitration Online Sale has ended

Online
Aug 15 2023

How to become a Mediator or Arbitrator

Online
Sep 06 - 13 2023

Understanding Conflict Online September 2023

Online
Sep 12 2023

How to apply for a Mediation or Arbitration Designation

Online
Oct 04 2023

Assertive Expression- Online, October 2023

Online
Oct 23 2023 - Nov 08 2023

Foundations of Arbitration Online October/ November 2023

Online
Nov 01 2023

Defusing Techniques Online November 2023

Online
Mar 28 2024 - May 14 2024

Consensus Decision Making-Online-March (Orientation Session)/ April & May 2024

Online
No event found!

Primary Sidebar

Receive Email Updates

Be the first to learn about new resources, events, training and more!

Recent Posts

ADRIA is now delivering Prompt Payment Construction Adjudication Services!

$5-million expansion to family resolution services

Recent Forum Discussions

  • Classifieds: Free to a Good Home
  • What options do Mediators & Arbitrators have to transfer knowledge?
  • Classifieds: Support for new mediators
  • What is a mentor?
  • Looking for ideas for professional development workshops and learning events

Footer

 

 

Contact Us

780-433-4881
info@adralberta.com

Edmonton Office
*New Address as of Jan 1, 2023*
3438 78 Ave NW
Edmonton, AB T6B 2X9

Course Locations

Staff Contact List

 

 

Sitemap

About Us
Our Services
Membership
Designation
Events
Blog
ADR Training
ADR Resources
For Members

Directory of ADR Professionals

 

 

 

 

Log In