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ADR Institute of Alberta

The source of Alternative Dispute Resolution information, resources and expertise in Alberta Alberta’s professional association of mediators, arbitrators and other ADR practitioners

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Assertive Expression

You are here: Home / ADR Training / Skills for Life Learning Series / Assertive Expression

Many people confound assertive expression with being aggressive, but this is not the case. Being assertive is about expressing your rights and needs without hindering the rights and needs of others. 

The ability to be assertive, for many, takes practice. But it is practice that is well worth it.

Assertive communication is about respect for yourself and for those around you with whom you communicate – it shows that you believe what you have to say is important, that you trust them enough to tell them what you need, as well as that you trust them to be able to hear what you have to say. 

Assertive Expression is part of the Approaching Conflict with Confidence series; this series offers online training to learn practical skills to better manage conflict at work and at home. 

This course is not designed for individuals interested in pursuing a career in Mediation. Find more information on ADRIA’s Mediation training.

This course is also available as private training. 

Objectives

This course is designed to give you greater confidence and skill in asserting your ideas, thoughts, and needs.

  • Learn to identify what you really need and then to ask for it.
  • Learn the principles and benefits of Assertive Expression
  • Practice “I Language”, Behaviour Description, as well as giving and receiving feedback in low-stakes and high stakes situations
  • Learn new tools for self-disclosure to balance out conflict conversations and to keep conversations productive

Outcomes

Students will have more skills for using assertive communication effectively and will be more confident using these skills in their daily lives, as well as in conflict.  Students will have opportunities to practice skills in ways that give them flexibility for use in their lives.

Details

This course is presented over one, 3 hour session, for a total of 3 credit hours.

This course is suitable for a wide range of groups, such as parents, teens, teachers, nurses, doctors, trades people, managers and supervisors, boards, committees, coaches, teams, etc.

Please note: Assertive Expression and Defusing Techniques contain similar course content. If you are taking one of these courses, you will likely not need to take the other.

Upcoming Course Dates in our Approaching Conflict with Confidence Series

Jun 19 2025

ADRIA/FOAJ Lunch and Learn: Precision in Practice – Details Matter

Aug 13 2025

How to become a Mediator or Arbitrator

Online
Sep 10 2025

How to apply for a Mediation or Arbitration Designation

Online
Sep 17 2025

Assertive Expression- Online, September 2025

Online
Sep 23 2025

High Conflict for Lawyers and Advocates – Online, September/ October 2025

Online
Oct 08 2025

Managing Conflict – Online, October 2025

Online
Oct 29 2025

Defusing Techniques Online October 2025

Online
Nov 05 2025

Consensus Decision Making-Online November/ December 2025

Online
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