This program focuses on three days of workplace restoration training.
Enroll and better equip yourself to practice workplace conflict management in all its varieties.
November 1-3 (Thurs-Sat)
Attendance for all 3 days is mandatory
Total Credit Hours: 21
Millbourne Market Mall
#225, Tower 1, 3697 Millwoods Road NW
Edmonton, AB T6K 3L6
Blaine Donais & Michelle Phaneuf
Blaine Donais is a lawyer, mediator, arbitrator, investigator and leading expert in workplace conflict management. He is author of Workplaces That Work (2006); Engaging Unionized Employees (2010); and The Art and Science of Workplace Mediation (2014) all published by Carswell. He is president and founder of the Workplace Fairness Institute. He is an instructor of workplace conflict management at York University and University of Toronto (Centre for Industrial Relations and Human Resources) and acts as Visiting Lecturer at universities around the world. He is also Academic Coordinator for the York University SCS Advanced Mediation Certificate Program. He is co- chair of the ADR Institute of Ontario Chartered Mediators Regional Assessment Committee.
Michelle Phaneuf is a Chartered Mediator, a trained Ombudsman and a certified Workplace Fairness Analyst. She is a partner with Workplace Fairness West and has extensive experience delivering change management, conflict management and conflict resolution services. She provides workplace assessments to shift cultures, facilitates teams to reach innovative solutions, and coaches individuals to gain insight and awareness when in conflict. Recent training and implementation of restorative practices in workplaces has enabled her to experience success with restoring harmony to complex conflict situations.
Michelle has developed and presented workshops with the CPHR (Chartered Professionals in Human Resources), CCDI (Canadian Center for Diversity and Inclusion), the CMHA (Canadian Mental Health Association), APEGA (Association of Professional Engineers, and Geoscientists of Alberta) and many other organizations.
Class Times: 8:30am - 4:30pm daily
Prerequisites: Mediation training is beneficial but not required