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You asked and we listened! 

We heard your feedback for the need for basic conflict resolution training at an affordable cost.
Our team came together and designed a new series of courses to meet that need.

Introducing the Approaching Conflict with Confidence series!

Understanding Conflict 

When we understand conflict (what it is, its value, where it comes from, and tools available), we are better equipped to do something about it and approach it more confidently. This one day course will develop your interpersonal skills and give you easy-to-use tools to approach conflict more confidently and effectively. 

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Managing Conflict

In this course students will learn the importance of separating the person from the problem and skills that will help them discover previously unimagined possibilities for resolution. This interactive and applied training is designed to get students applying key concepts and practicing conflict management skills, so students will be able to start applying their new skills.

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Assertive Expression

This course is designed to give you greater confidence and skill in asserting your ideas, thoughts, and needs. Students will have more skills for using assertive communication effectively and will be more confident using these skills in their daily lives, as well as in conflict. 

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Conflict Skills for Bullying Behaviour

This course is designed to build an understanding of bullying (relational aggression) from macro, meso, and micro levels.  Managers, supervisors, HR, and employees will have a better understanding of bullying, and what to do about it in the moment and after the fact.

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These courses are not designed for individuals interested in pursuing a career in Mediation. Find more information on ADRIA's Mediation training, or contact

Your source for ADR information and expertise.
Alberta's association of mediators and arbitrators. 

Our main office is located in Edmonton: 

#225, Tower 1
3697 Mill Woods Road NW 
Edmonton, AB T6K 3L6

Contact Us:

Toll Free: 1-800-232-7214
Edmonton area: (780) 433-4881
Fax: (780) 433-9024

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