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Integrate your Learning

ADRIA supports students in integrating the communication and conflict resolution skills they learn in our training by offering Learner Sessions, Coach Lists, and Online Practice Sessions. 

Learner Sessions

Starting in October 2017 ADRIA started a new initiative to offer Learner Sessions, introducing new mediators to discussions on techniques and process. Learner Sessions are an opportunity for students and new mediators to take learning beyond the classroom and build a network of peers.  The first part of each session will have an initial topic for discussion with time for Q&A.  Following the discussion, you can form groups with your peers to practice your negotiation or mediation skills.  Each session is hosted by an experienced coach/mediator to answer your skills-based questions.

These sessions are offered at no cost however registration is required.

Upcoming Learner Sessions

    • Wednesday, March 06, 2019
    • 5:30 PM - 7:30 PM
    • Milbourne Market Mall #225, Tower 1 3697 Mill Woods Road NW Edmonton, AB T6K 3L6 or ONLINE

    An ADRIA Event

    Many mediation students ask us, “how do I break into this field”, “how do I get on rosters?”, and “how can I find work as a mediator?”.  At the same time, many ADR administrators ask us, “why can’t we find the right candidate for this position?”.  This challenge demonstrates a disconnect between those looking for work in the field and organizational needs.  Our special March Learner Session will address some of these and related issues. 

    ADRIA will moderate a panel of ADR practitioners and program administrators where panelists will share their experiences, insight, and advice.  This unique opportunity will provide our students with guidance on qualities organizations look for when hiring and will discuss steps you can take to succeed in this field.

    The panelists will represent government, organizations and private practitioners.

    N.B. This is a two-hour presentation/discussion and there will not be time for role-play practice.

    Participants may join online by Zoom. See below for details on how to connect online.


    Krista Bolton – Regional Family Mediation Coordinator, Resolution and Court Administration Services, Alberta Justice and Solicitor General

    Ali Ansell - ADR , Indigenous and Stakeholder Engagement, Alberta Energy Regulator

    Joanne Munro – private practitioner, Silver Lining Mediation and Consulting

    Michael Scheidl - Manager, Intermunicipal Relations, Government of Alberta

    Please check back as we confirm more panel members

    Please register even if you plan to join us online so we can gauge the number of those attending. 

    Read further for panelist bios, location and zoom details

    Panelist Bios

    Krista Bolton:  

    Krista is a Dispute Resolution Program Officer with Dispute Resolution Services a branch of Justice and Solicitor General.  Her primary area of focus is on family dispute resolution, including the Family Mediation Program, Child Support Resolution Officer Program and Dispute Resolution Officer Program.  She works closely with a dedicated team of dispute resolution practitioners, staff and roster members.

    Her education includes a bachelor of science in linguistics from the University of Victoria as well as a certificate in Conflict Management from the ADR Institute of Alberta with over 270 hours of conflict resolution training.   She has also completed courses on Administrative Justice with Foundations of Administrative Justice.  She has been with Alberta Justice and Solicitor General since 2010.  She has completed over 500 family mediations, served on the Civil mediation roster from 2008-2010 and has conducted multi-party mediations with the Children’s Services mediation program.  In addition she has co-facilitated introduction to family mediation courses offered through Alberta Justice.

    Joanne Munro:

    Joanne Munro is a nationally chartered mediator, a restorative justice facilitator and an instructor in the fields of mediation, restorative justice, restorative practices, peacemaking circles, conflict resolution, and negotiation. She mediates for Alberta Justice's family mediation and civil claims programs, Catholic Social Services' parent-teen mediation program, and is a member of the newly formed provincial police complaints mediation roster. Joanne also volunteers as a mediator and restorative justice facilitator with local community mediation programs. In private practice Joanne specializes in workplace, faith group, non-profit and separation and divorce mediation. Joanne has extensive experience in organizational/workplace assessment and mediation, and a rich background in facilitating meetings, public involvement processes (for government) and helping organizations restore their workplacesJoanne Munro:

    Michael Scheidl:

    Michael is the Manager of Intermunicipal Relations with Alberta Municipal Affairs and manages the Municipal Dispute Resolution Initiative which has been recognized as one of the most comprehensive municipal dispute resolution programs in North America and provides a spectrum of services from mediation, collaboration and education to help municipalities work better together and resolve conflict.  Michael was an instructor with Alternative Dispute Resolution Institute of Alberta and has extensive experience in organizational development with non-profit groups through his work with Alberta Community Development.  Michael also has a certificate in Conflict Management and is a Chartered Mediator.

    Ali Ansell:

    Ali Ansell a nationally Qualified Mediator working at the Alberta Energy Regulator (AER) as an ADR Specialist. In this role she mediates disputes with oil and gas companies, landowners, and Indigenous communities. Ali’s role also includes facilitating multi-party conversations and projects, instructing communication courses, and participating on various conflict resolution committees.

    Ali started her ADR career volunteering in co-mediation and facilitation roles with organizations like the Mediation and Restorative Justice Centre and Catholic Social Services’ Parent-Teen Mediation Program. From there she built a private practice, which she still maintains, mediating family and community disputes and facilitates sharing circles with youth.


    Milbourne Market Mall
    #225, Tower 1
    3697 Mill Woods Road NW 
    Edmonton, AB T6K 3L6


    Online:  Join Zoom Meeting

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    Registration closes one day before session.

    If you are no longer planning to attend the session, you are asked to cancel ahead of time (send email to education at

    Sessions may be cancelled if there are insufficient registrants.

    • Wednesday, April 03, 2019
    • 5:30 PM - 7:30 PM
    • Milbourne Market Mall #225, Tower 1 3697 Mill Woods Road NW Edmonton, AB T6K 3L6
    • 28

    An ADRIA Event

    So you have started mediating and have come up against some challenges. This interactive learner’s session will examine those challenges and discuss possible ways of overcoming them. This session is for mediators who are ready for more advanced concepts

    The last hour will be spent in role-play to practice what you learned.

    This session will be facilitated by Joanne Munro


    Milbourne Market Mall
    #225, Tower 1
    3697 Mill Woods Road NW 
    Edmonton, AB T6K 3L6


    Online (contact "education" to request details no later than 1 day before session)

    Please register even if you plan to join us online so we can gauge the number of those attending. 

    Registration closes one day before session.

    If you are no longer planning to attend the session, you are asked to cancel ahead of time (send email to education at

    Sessions may be cancelled if there are insufficient registrants.

Private Coaching

After you have completed the Communications in ADR or the National Introductory Mediation course, you may wonder how to integrate your skills and move to the next level.  Many students decide to get together with their classmates to create practice groups.  This is a great idea to start building your skills and your professional network.  

Once you have practiced with your cohort, you are encouraged to engage a coach to help make sure you are not developing bad habits, neglecting key skills, and to bring you to the next level.  A coach can join a practice group to give general feedback, or can give role-play feedback and one-on-one coaching.  

Coaches can help you prepare for:

          • Communications in ADR reevaluations 
          • National Introductory Mediation reevaluations
          • Supervised Mock Mediations for a Q.Med designation 
          • Role-Play portion of a job application process
          • Or, if you have been out of practice for a while

Contact Jocelyn for a list of coaches in your area.  Even if you are not in Calgary or Edmonton we may have a coach in your area of the province.  If we do not, take a look at our Online Practice Sessions (below).  Some of our evaluations can even be done online.

Coaches are private contractors and rates vary.  Please contact coaches for rates.

Online Practice Sessions

Using a web-based platform, learners can connect with each other from anywhere in the province to role-play negotiation or mediation scenarios while one of our experienced coaches observes and provides feedback and guidance. 


  • Registration is only open to ADRIA members - sign in to access

Who Should Participate

Those who have taken Conflict Management or Mediation training who would like to practice their communication or mediation skills, or experienced mediators looking for feedback to hone their skills.

Objectives and Benefits

  • You can earn educational credit hours towards your designation in mediation or towards your Program Certificate in Conflict Leadership when you participate in an ADRIA online session as the mediator.  For each 1.5 hour session as mediator you will earn educational credit for 1 hour (up to a maximum of 10 credit hours)
  • Dates and times can be set around your schedule
  • You will be able to receive quality coaching and thorough practice at your convenience
  • The skilled mediator or negotiator will be guaranteed one full role-play from beginning to end
  • Everyone will be sent their roles ahead of time so that you are prepared before hand
  • The coach will be able to see all participants but their own camera will be off so that the mediation feels more realistic
  • Participants will be able to learn from a broader group of coaches and have an opportunity to make connections with other learners from all across the province
  • Role-players will have the opportunity to observe a variety of mediator styles and hear a range of valuable coach feedback

Participation Requirements

Learners will get the most out of these sessions if they have some conflict resolution or mediation training.

The web application used requires you to have a computer with an internet connection, web cam, headset (or microphone and speakers) and a basic comfort level with this type of technology.

How It Works

Using the Zoom online meeting system, participants are able to role-play a mediation or negotiation scenario from the convenience of their home.

All online practice sessions are coached by experienced mediators with a minimum of a Qualified Mediator designation. 

For negotiation role-plays, each session is 1½ hours, allowing for a 40 minute role-play, followed by feedback from the coach. For mediation roleplays, each session is 1½ hours allowing for one hour of role-play followed by feedback from the coach. 

If you want to be the skilled negotiator or mediator, it is your responsibility to arrange role player(s) and to choose a time that works for all of you. Make sure the date you pick is at least one week away to allow our staff time to find a coach. To help you find role players, you can use ADRIA's learner forum to connect with other members, request role-players from anywhere in the province, offer to role-play for others, and suggest times. Note that forum participants must be ADRIA members.

Once you have arranged role-players and have a date and time, please register and pay for your session online. Only the person who will be practicing as the mediator in the role-play needs to register - you will be asked to provide the names of your role-player(s) and the time and date you have agreed to. When ADRIA has confirmed a coach for your session, you will receive a confirmation email.


Communication Skills or Negotiation



Negotiator: $95

Mediator: $95


Total: 1.5 hours (40 minute role-play followed by feedback, questions, drills)

Total: 1.5 hours (1 hour role-play followed by feedback)


You can choose your own role-play or you can ask ADRIA to choose one for you and distribute to your role players.  

If you have specific materials or competencies you wish to cover in the role-play, please inform ADRIA when you register.

Sign up for an Online Practice Session

Find role players and organize a time for your practice session: 

Learner Forum

To register for a practice session as a skilled negotiator or mediator you will need the names of your role-player(s) and the time and date you have chosen for a practice session:

Register for a Practice Session


If you need a reminder, here is a copy of the facilitative Mediation Model.

Note that our online practice sessions do not qualify as a mediation or evaluation for the purposes of applying for an ADR Designation, but if you are working towards a Qualified Mediator Designation you can check the Qualified Mediator Supervised Mock Mediation form for the criteria you would be asked to demonstrate. If you are working towards a Chartered Mediator Designation, you can review the Chartered Mediator Assessment for the criteria you would be required to meet.

Alberta's association of mediators and arbitrators. 
Your source for ADR information and expertise.

Our main office is located in Edmonton:
#225, Tower 1
3697 Millwoods Road NW 
Edmonton, AB T6K 3L6

Contact Us:

Toll Free: 1-800-232-7214
Edmonton area: (780) 433-4881
Fax: (780) 433-9024

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