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Conflict Management for Human Resources Professionals

Upcoming Course Dates

Five Days (40 Credit Hours)

This course introduces Human Resources professionals to the field of informal conflict management and the broad spectrum of conflict management approaches available to organizations. 

Participants learn about the dynamics of interpersonal conflict in the workplace, as well as how to manage conflict situations and high emotions from an HR perspective.

This course is specifically designed to empower HR professionals with the skills and confidence to resolve conflict situations early, locally, and informally (ELI). Understanding conflict and its impact on individuals and organizations provides the impetus for developing new communication skills, introducing new HR policies & resources, and encouraging managers and employees alike to act as conflict resolvers in the workplace.

ADRIA instructors are Chartered Mediators with extensive mediation and instructional experience. Instruction will be augmented by skilled coaches, HR professionals, and panelists who bring a wealth of knowledge from their organizational and personal experience to the classroom. 

Upcoming Course Dates

Who Should Take This Course

  • Human Resources Professionals wishing to enhance their workplace conflict management skills
  • Organizational leaders or Human Resources Professionals planning to adopt informal workplace conflict management policies
  • Organizational leaders and managers who want to enhance their workplace HR/ADR knowledge and skills
  • Ask us about how this course could meet  CPD requirements for CPHR Alberta.

Learning Objectives

  • Understand the cost of workplace conflict
  • Understand the sources and levels of workplace conflict
  • Understand organizational roles and responsibilities for the resolution of workplace conflict
  • Understand the role of the HR Professionals in preventing and resolving conflict
  • Describe Conflict Management Systems Design processes
  • Learn how to engage managers as conflict resolvers
  • Recognize the characteristics of various ADR processes
  • Describe the drama triangle and how it can impact conflict management
  • Understand the five conflict styles and describe their characteristics
  • Understand the roles that values and beliefs play in determining behaviour
  • Describe conflict management and interest-based resolution approaches and methods
  • Learn effective methods for dealing with difficult behaviours
  • Understand how cultural identities can intersect with conflict management styles
  • Define and apply critical skills for active listening and assertive speaking
  • Understand how to manage emotions
  • Understand ways of speaking that will increase the chances of being understood
  • Develop self-awareness of one’s own role in conflict
  • Understand barriers to communication and methods for addressing them
  • Understand the anger arousal process, anger triggers and defusing strategies
  • Discover the value of giving and receiving feedback effectively
  • Learn to integrate effective communication skills for conflict prevention and resolution in day-to-day interactions

Course Requirements

  • ADRIA membership is required to take this course
  • Human Resources qualifications or experience is recommended
  • This course is five days long (seven hours per day); full attendance is required to receive a certificate of course completion

Course Fees

Cost for this course is $1800 plus GST.

Course Materials

Pre-course material is emailed two weeks prior to the start date and must be completed before the first day of class. 

Course and activity manuals are provided on the first day of class.

Learning Format

This course includes lecture, video, self-reflection, and group discussion. Learners also practice conflict resolution skills in small groups with a coach to guide exercises and provide feedback. Pre-course material and take-home assignments require up to 5 hours of self-study. There is no evaluation component to this course. Full attendance is required for a certificate of course completion.

Program Certificate Credits

While successful completion of this course counts as 40 hours of training towards the Program Certificate in Conflict Leadership, an evaluation component needs to be added to meet the pre-requisite requirements for ADRIA's National Introductory Mediation Course. Those who want to continue on to take National Introductory Mediation and/or complete the Program Certificate in Conflict Leadership can contact the ADRIA Education office for information about evaluations.  

Conflict Management for HR Professionals students may also choose to take ADRIA's Communications in ADR Reboot course in order to receive additional practice, complete a Skills Evaluation Role-play, and proceed with training. 

ADR Designation Qualification

This course qualifies as 40 hours of training toward a Qualified Mediator (Q.Med) or Chartered Mediator (C.Med) professional designation.

Alberta's association of mediators and arbitrators. 
Your source for ADR information and expertise.

Our main office is located in Edmonton:
#225, Tower 1
3697 Millwoods Road NW 
Edmonton, AB T6K 3L6

Contact Us:

Toll Free: 1-800-232-7214
Edmonton area: (780) 433-4881
Fax: (780) 433-9024

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