Upcoming Course Dates
Five Days (40 Credit Hours)
This course introduces Human Resources professionals to the field of informal conflict management and the broad spectrum of conflict management approaches available to organizations.
Participants learn about the dynamics of interpersonal conflict in the workplace, as well as how to manage conflict situations and high emotions from an HR perspective.
This course is specifically designed to empower HR professionals with the skills and confidence to resolve conflict situations early, locally, and informally (ELI). Understanding conflict and its impact on individuals and organizations provides the impetus for developing new communication skills, introducing new HR policies & resources, and encouraging managers and employees alike to act as conflict resolvers in the workplace.
ADRIA instructors are Chartered Mediators with extensive mediation and instructional experience. Instruction will be augmented by skilled coaches, HR professionals, and panelists who bring a wealth of knowledge from their organizational and personal experience to the classroom.
Who Should Take This Course
Cost for this course is $1800 plus GST.
Pre-course material is emailed two weeks prior to the start date and must be completed before the first day of class.
Course and activity manuals are provided on the first day of class.
This course includes lecture, video, self-reflection, and group discussion. Learners also practice conflict resolution skills in small groups with a coach to guide exercises and provide feedback. Pre-course material and take-home assignments require up to 5 hours of self-study. There is no evaluation component to this course. Full attendance is required for a certificate of course completion.
Program Certificate Credits
While successful completion of this course counts as 40 hours of training towards the Program Certificate in Conflict Leadership, an evaluation component needs to be added to meet the pre-requisite requirements for ADRIA's National Introductory Mediation Course. Those who want to continue on to take National Introductory Mediation and/or complete the Program Certificate in Conflict Leadership can contact the ADRIA Education office for information about evaluations.
Conflict Management for HR Professionals students may also choose to take ADRIA's Communications in ADR Reboot course in order to receive additional practice, complete a Skills Evaluation Role-play, and proceed with training.
ADR Designation Qualification
This course qualifies as 40 hours of training toward a Qualified Mediator (Q.Med) or Chartered Mediator (C.Med) professional designation.
Alberta's association of mediators and arbitrators.
Our main office is located in Edmonton: