This course introduces Human Resources professionals to the field of informal conflict management and the broad spectrum of conflict management approaches available to organizations.
Learn about the dynamics of interpersonal conflict in the workplace, as well as how to manage conflict situations and high emotions from an HR perspective.
Be empowered with the skills and confidence to resolve conflict situations early, locally, and informally (ELI).
Hear From Our Students
After his training, Chuck Smith saw a clear difference in how he could effectively approach and diffuse workplace conflict as an HR professional.
Who Should Take This Course
Ask us about how this course could meet CPD requirements for CPHR Alberta.
Chuck Smith realized how the bigger picture of how his organization manages conflict could change after the Conflict Management for HR training.
ADRIA instructors are Chartered Mediators with extensive mediation and instructional experience. Instruction will be augmented by skilled coaches, HR professionals, and panelists who bring a wealth of knowledge from their organizational and personal experience to the classroom.
Cost for this course is $1800 plus GST.
Pre-course material is emailed two weeks prior to the start date and must be completed before the first day of class.
Course and activity manuals are provided on the first day of class.
While successful completion of this course counts as 40 hours of training towards the Program Certificate in Conflict Leadership, an evaluation component needs to be added to meet the pre-requisite requirements for ADRIA's National Introductory Mediation Course. Those who want to continue on to take National Introductory Mediation and/or complete the Program Certificate in Conflict Leadership can contact the ADRIA Education office for information about evaluations.
Conflict Management for HR Professionals students may also choose to take ADRIA's Communications in ADR Reboot course in order to receive additional practice, complete a Skills Evaluation Role-play, and proceed with training.
Alberta's association of mediators and arbitrators.
Our main office is located in Edmonton: