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Conflict Coaching - Conflict Management Strategies and Skills for the Individual

Course Dates

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Four Days (28 Credit Hours)

In this course you will be introduced to a unique coaching model that marries the field of coaching with the field of ADR. You will learn how a coach provides individuals with the opportunity to develop insight into their own dispute resolution style and possible contribution to unproductive interactions. The coach helps people in considering skills needed to resolve conflict constructively and in practicing alternative ways to replace habitual and counterproductive behaviors. Often clients seek coaching to help them be less argumentative, competitive or confrontational. You will experience that conflict coaching may or may not be dispute specific and will practice dispute specific coaching in the form of negotiation and mediation coaching.


Erika Deines is a Chartered Mediator, Conflict Coach, certified Consultant in Workplace Mediation and Workplace Fairness© Analyst. She is President of Deines & Associates, a dispute resolution (DR) service provider, registered in Alberta and B.C. Over the past seventeen years, Erika has been the mediator and coach for mediations of high conflict nature. She has been invited to engage her conflict coaching services in corporate and governmental workplace and human rights related disputes, and has coached private clients pre- and post-divorce, parenting conflicts and communication challenges between co-parents. Her clientele is multi-cultural, including First Nations, and her services are offered in Central Europe and North America, with Erika being fluent in the German and English languages.

Learning Objectives

Throughout the four days, learners will be asked to participate in or address a variety of role plays, case studies, and other group and individual exercises. The primary purpose of these exercises is to give learners multiple opportunities to practice and develop their coaching skills. Learners will act as observers, coaches in conflict and as skilled conflict coaches. You will practice how to provide constructive feedback to one another.

  • Define conflict coaching and executive coaching; see the relationships between the two processes.
  • Recognize the arguments for how conflict coaching can help support the conflict resolution field.
  • Understand the drivers of conflict coaching in the conflict resolution field.
  • Articulate the basic principles of conflict coaching and consider how those principles should be put into the practice of conflict coaching.
  • Appreciate the utility of models as explanatory devices; and recognize their advantages and disadvantages.
  • Know the foundation models of executive coaching and conflict coaching that preceded the C3 Model.
  • Understand the nature of the communication perspective that serves as a foundation of the C3 Model.
  • Realize the need for preparatory conversations before conflict coaching can begin as a formal process.
  • Recognize the stages and components within stages of the C3 Model; with ability to appreciate the logical flow and interconnection of the stages.
  • Consider the adaptability of the C3 Model to organizational contexts and client types.
  •  Know the five roles of conflict coaching in leveraging dispute systems.
  • Articulate how a conflict coach can help prepare a client for participating with an ombudsperson, in mediation or in arbitration.

Who Should Take This Course

Managers, HR professionals, organizational development (OD) consultants, EAP, ombuds, labor leaders, trainers, facilitators – in short, anyone interested in gaining the skill and knowledge of the practical application of coaching in a conflict situation.

This program is grounded in the foundational module of Erickson's coach training program, The Art & Science of Coaching, which is accredited by the ICF (International Coach Federation).  For ICF accreditation of this course please contact the ICF directly. 

Course Requirements

ADRIA membership is required to take this course.

Completion of Communications in ADR is required.

This course is 4 days in length, full attendance is required to receive a certificate of course completion.

Course Fees

The fee for this course is $1,200 plus GST.

Course Materials

Course manual and materials will be provided in class.

Learning Format

This includes lecture, case studies, class discussion, small-group work and role-playing.

Program Certificate Credits

Upon successful completion, this course counts as 28 hours of specialized training towards ADRIA's Program Certificate in Conflict Leadership.

ADR Designation Qualification

This course qualifies as 28 hours of specialized training toward your Qualified Mediator (Q.Med) or Chartered Mediator (C.Med) professional designation.

Alberta's association of mediators and arbitrators. 
Your source for ADR information and expertise.

Our main office is located in Edmonton:
#225, Tower 1
3697 Millwoods Road NW 
Edmonton, AB T6K 3L6

Contact Us:

Toll Free: 1-800-232-7214
Edmonton area: (780) 433-4881
Fax: (780) 433-9024

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