Conflict Coaching - Conflict Management Strategies and Skills for the Individual

Erika Deines is a Chartered Mediator, Conflict Coach, certified Consultant in Workplace Mediation and Workplace Fairness© Analyst. She is President of Deines & Associates, a dispute resolution (DR) service provider, registered in Alberta and B.C. Over the past seventeen years, Erika has been the mediator and coach for mediations of high conflict nature. She has been invited to engage her conflict coaching services in corporate and governmental workplace and human rights related disputes, and has coached private clients pre- and post-divorce, parenting conflicts and communication challenges between co-parents. Her clientele is multi-cultural, including First Nations, and her services are offered in Central Europe and North America, with Erika being fluent in the German and English languages.

• Define conflict coaching and executive coaching; see the relationships between the two processes.
  
• Recognize the arguments for how conflict coaching can help support the conflict resolution field.
  
• Understand the drivers of conflict coaching in the conflict resolution field.
  
• Articulate the basic principles of conflict coaching and consider how those principles should be put into the practice of conflict coaching.
  
• Appreciate the utility of models as explanatory devices; and recognize their advantages and disadvantages.
  
• Know the foundation models of executive coaching and conflict coaching that preceded the C3 Model.
  
• Understand the nature of the communication perspective that serves as a foundation of the C3 Model.
  
• Realize the need for preparatory conversations before conflict coaching can begin as a formal process.
  
• Recognize the stages and components within stages of the C3 Model; with ability to appreciate the logical flow and interconnection of the stages.
  
• Consider the adaptability of the C3 Model to organizational contexts and client types.
  
•  Know the five roles of conflict coaching in leveraging dispute systems.
  
• Articulate how a conflict coach can help prepare a client for participating with an ombudsperson, in mediation or in arbitration.
  

Managers, HR professionals, organizational development (OD) consultants, EAP, ombuds, labor leaders, trainers, facilitators – in short, anyone interested in gaining the skill and knowledge of the practical application of coaching in a conflict situation.

This program is grounded in the foundational module of Erickson's coach training program, The Art & Science of Coaching, which is accredited by the ICF (International Coach Federation).  For ICF accreditation of this course please contact the ICF directly. 

ADRIA membership is required to take this course.

Completion of Communications in ADR is required.

This course is 4 days in length, full attendance is required to receive a certificate of course completion.

The fee for this course is $1,200 plus GST.

Course manual and materials will be provided in class.

Upon successful completion, this course counts as 28 hours of specialized training towards ADRIA's Program Certificate in Conflict Leadership.