Four Days (28 Credit Hours)
In this course you will be introduced to a unique coaching model that marries the field of coaching with the field of ADR. You will learn how a coach provides individuals with the opportunity to develop insight into their own dispute resolution style and possible contribution to unproductive interactions. The coach helps people in considering skills needed to resolve conflict constructively and in practicing alternative ways to replace habitual and counterproductive behaviors. Often clients seek coaching to help them be less argumentative, competitive or confrontational. You will experience that conflict coaching may or may not be dispute specific and will practice dispute specific coaching in the form of negotiation and mediation coaching.
Erika Deines is a Chartered Mediator, Conflict Coach, certified Consultant in Workplace Mediation and Workplace Fairness© Analyst. She is President of Deines & Associates, a dispute resolution (DR) service provider, registered in Alberta and B.C. Over the past seventeen years, Erika has been the mediator and coach for mediations of high conflict nature. She has been invited to engage her conflict coaching services in corporate and governmental workplace and human rights related disputes, and has coached private clients pre- and post-divorce, parenting conflicts and communication challenges between co-parents. Her clientele is multi-cultural, including First Nations, and her services are offered in Central Europe and North America, with Erika being fluent in the German and English languages.
Throughout the four days, learners will be asked to participate in or address a variety of role plays, case studies, and other group and individual exercises. The primary purpose of these exercises is to give learners multiple opportunities to practice and develop their coaching skills. Learners will act as observers, coaches in conflict and as skilled conflict coaches. You will practice how to provide constructive feedback to one another.
Who Should Take This Course
Managers, HR professionals, organizational development (OD) consultants, EAP, ombuds, labor leaders, trainers, facilitators – in short, anyone interested in gaining the skill and knowledge of the practical application of coaching in a conflict situation.
This program is grounded in the foundational module of Erickson's coach training program, The Art & Science of Coaching, which is accredited by the ICF (International Coach Federation). For ICF accreditation of this course please contact the ICF directly.
The fee for this course is $1,200 plus GST.
Course manual and materials will be provided in class.
This includes lecture, case studies, class discussion, small-group work and role-playing.
Program Certificate Credits
Upon successful completion, this course counts as 28 hours of specialized training towards ADRIA's Program Certificate in Conflict Leadership.
ADR Designation Qualification
This course qualifies as 28 hours of specialized training toward your Qualified Mediator (Q.Med) or Chartered Mediator (C.Med) professional designation.
Alberta's association of mediators and arbitrators.
Our main office is located in Edmonton: