This course is for people looking for professional development to improve their communication skills and manage conflict in the workplace and at home.

Our students are professionals working in:

• human resources, 
  
• engineering, 
  
• law, 
  
• oil & gas, 
  
• public engagement,
• construction, 
  
• and other industries. 
  

Communications in ADR is a prerequisite for some of our other courses and forms the foundation of further learning in conflict resolution.

This course can be used to complete the Certificate in Conflict Leadership.

It is a prerequisite for the National Introductory Mediation course.

Communications in ADR also qualifies as 40 hours of specialized training toward a Qualified Mediator (Q.Med) or Chartered Mediator (C.Med) designation.

Ask us about how this course could meet CPD requirements for CPHR Alberta.

For Alberta lawyers, consider including this course as a CPD learning activity in your mandatory annual Continuing Professional Development Plan as required by the Law Society of Alberta.

The learning objectives are:

• Define different ADR processes
  
• Understand the drama triangle and how it can impact conflict management
  
• Know the five conflict styles and their characteristics
  
• Understand how values and beliefs determine behaviour
  
• Describe conflict management and interest-based resolution approaches and methods
  
• Learn effective methods for dealing with difficult behaviours
  
• Understand how cultural identities can intersect with conflict management styles
  
• Define and apply critical skills for active listening and assertive speaking
  
• Manage emotions
  
• Give appropriate feedback
  
• Speak in a manner that will increase the chances of being understood
  
• Develop self-awareness of one’s own role in conflict
  
• Understand barriers to communication and methods for addressing them
  
• Explore the anger arousal process, anger triggers and defusing strategies
  
• Discover the value of giving and receiving feedback effectively
  
• Work through conflict situations in role-play scenarios
  

Pre-course material will be sent two weeks prior to the start date by email and must be completed before the first day of class. 

Course and activity manuals will be provided on the first day of class.

This course includes lecture, personal reflection, and group discussion. Emphasis is placed on practicing skills and role-playing in small groups, each provided with a coach to guide the exercises and give feedback. Some homework is required. 

Students do an evaluated role-play to demonstrate their skills on the final day of the course. 

The fee for this course is $2200 plus GST.

Your organization may be eligible for the Canada-Alberta Job Grant.

ADRIA membership is required to take this course.

Full attendance  and successful completion of an evaluated role-play on the final day of the course is required to receive a certificate of course completion.